Welcome As of 9/24/2024 we are ONLY accepting new patients that currently have local Excellus BCBS policies.      If there is ever an interruption of phone service during an emergency/power outage, please call 944-5639 for any emergencies that cannot wait until service is restored. You will need to ensure that Call Blocking, Caller ID blocking or Anonymous Call features are turned off on your phone before calling. Address Gates Family Medicine 2735 Buffalo Road, Suite 2 Rochester, NY 14624 Phone: (585) 426-1290 Fax: (585) 426-2597 Back to Top Office Hours Based on provider availability office hours are: Monday - Friday 8 am -4:00 pm   Phone Hours of Operation: Monday - Friday 7:30 am - 4 pm   Back to Top Insurances Accepted Aetna (we are a UR Tier 2 provider/no Dual Eligible) existing patients only Cigna existing patients only Excellus (we are a UR Tier 2 provider) Fidelis Care existing primary care patients only-we do NOT accept this for Suboxone patients Medicare (Non-Par Provider) existing patients only MVP existing patients only Sidney Hillman existing patients only UnitedHealthcare (excluding the Empire Plan, Dual Eligible and UMR) existing patients only Wellcare existing patients only Back to Top Hospital Affiliation We are a private practice with no hospital affiliation. Patients are followed in the hospital by a member of the hospitalist staff. Back to Top